All our customers are very important to us, therefore MB “Mechanikos projektai” (hereinafter – the Company) has prepared this Return Policy so that you would know how we handle the return of goods ordered and purchased on our website http://mediniudeziugamyba.lt (hereinafter – the Website).

The terms “You”, “Your” and “Yours” refer to the entity / person / organization using our Website. When the terms “we”, “us” and “our” are used in this Policy, they refer to the Company and its subsidiaries and/or affiliates. The term “goods” refers to any product or item that you purchase on our Website.

This Return Policy is governed by our Terms of Service.

If you have any questions regarding this Return Policy or requests for refunds and returns, please contact us by email at info@mediniudeziugamyba.lt, by phone at +37066791094, or using the other contact details provided below.

Some goods may be returned within 14 days from the date of delivery and are eligible for a refund. You have the right to return such goods without providing a reason, provided that they have not been used, damaged, or significantly altered in appearance, meaning that the appearance of the product or its packaging has only been changed to the extent necessary to inspect the received item.

The right to withdraw from a distance contract within 14 days without providing a reason does not apply to legal entities (e.g., companies, businesses).

More information about which goods are not eligible for a refund can be found in the “Exceptions” section below.

This return policy does not limit your right to withdraw from the contract or any rights you may have in relation to incorrect, damaged, or defective goods.

STANDARD RETURNS
All goods you wish to return must be in their original packaging, unopened, and suitable for resale. If the returned goods do not meet these conditions, we will not be able to issue a refund.

If no exception applies to the product, you must submit a refund request within 14 days from the date of delivery.

To initiate the return and refund process, please contact our support service; the support team will explain the process and assist you.

Please complete the return form received with your order and send the goods back to the address provided.

When returning goods, you will be responsible for covering the return shipping costs.

You must exercise the right of return responsibly and return the product in its original, intact packaging, as well as return all components included with the product. You are responsible for the complete set of returned goods. If the goods are not returned as a complete set, we will not be able to accept the return or issue a refund.

Once our staff receive and inspect the Goods and the return form, the refund will be issued using the same payment method that was used for the original purchase. Depending on your financial institution, the refund may take up to 14 days to be credited back to the original payment method. In all cases, we reserve the right to withhold the refund until the goods have been returned and inspected.

If you do not comply with the deadlines set out in our Return Policy, we will not be able to issue a refund.

RETURN EXCEPTIONS
Your right to return quality goods purchased in the online store does not apply to:

Goods that have been personalized for the buyer.
DEFECTIVE GOODS
In certain cases, such as defective, damaged, or incorrect goods, proof of the issue may be required in order to receive a refund, for example a photograph or video, or the return of the product.

Within 14 days of purchase, you must contact our company at help@mediniudeziugamyba.lt and provide detailed information, such as:

proof of purchase
order number
product name
proof of the defect (e.g., a photo or video of the product, a photo of the defect area if possible, a photo of the packaging, etc.).
When submitting a complaint, you must indicate how you would like the claim to be resolved:

replace defective goods with quality ones
supplement incomplete goods with missing components
apply a discount to the goods, e.g., reduce the price accordingly
refund the amount paid
If you are required to return the goods to us, you will be responsible for covering the return shipping costs.

Goods must be returned in their original packaging (including instructions and/or a warranty card, if these were supplied with the product).

ADDITIONAL INFORMATION
This policy was created with the assistance of TermsHub.io and applies only to refunds for goods and services sold by our Company. Our policy does not apply to refunds for goods and services offered by other companies or individuals.